Shopping FAQ
1. How do I order my favorite items from saletiffany.com?

It is easy and safe to ordering your favorite items here at onsaletiffany.com. Once you have spotted certain items that you found favor with, click on the "add to basket" button to place it in your Shopping Basket, then follow the directions through the checkout process to complete your order. Make sure to finish the whole checkout process till when you will be asked for your credit card information.
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2. How long will it take for my order to be processed and delivered?

We will process your order as soon as you have submitted it and completed the status of payment; normally 1-2 days are needed for this. And then please allow us 5-7 business days for delivery via EMS Express Mail, but very sorry that we do not offer overnight shipping.
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3. How can I check the status of my order?

You can login our website and visit your account, just check the status of your order in the order history.
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4. How much should I pay the transportation charges for each order and how can I track my parcel online?

No matter how many items you purchase per transaction, we only charge $9.99 for shipping. And we will offer a free shipment if the amount of your order is more then $200. As for tracking your parcel on our website, stay assured that the tracking number would be sent by email once the parcel has been shipped. Login our website and then visit your account, you can easily find your tracking number there.
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5. What should I do if I never received the shipment?

Track your ordered items online frequently to avoid varied problems happening during the delivery process, after you have been provided with the tracking number. You can email our sales team directly on the lost shipment and we will solve the problem as soon as possible. Once we are convinced that the items have lost, we will replace a new shipment to you or refund. However, we take no responsibility in case you have afforded incorrect information in the order form.
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6. Is it safe to order on saletiffany.com?

Be 100 percent confident in placing orders on saletiffany.com! It's quite safe and easy! Industry-standard encryption technologies are employed in transferring and receiving customer data exchanged with our site server. What's more, our website also use PayPal security technology to help protect you from identity theft, credit card fraud, spam and malicious software.
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7. Do you ship your jewelry or ornaments all over the world?

Yes, we do send your custom jewelry items worldwide by EMS, and after you have approved your custom jewelry items, you can receive your parcel usually a week or so later.
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8. What kind of payment do you accept?

Currently three kinds of payment are available on this line. Most customers may incline to use credit card for payment, however, if you do not have credit cards available or just want to buy large sums of goods, we strongly recommend PayPal and Western Union Money Transfer.

(1). Online payment with credit card. This is the most frequent payment method. It is fast and efficient.

(2). PayPal. You can also contact our online service to get a payment request from PayPal. Just leave your PayPal account and the product links, and we’ll send you the request as soon as possible.

(3). Western Union Money Transfer. We also accept payment by West Union when you need to order large sums of jewels (usually 2,000 USD above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to acquire our receiptor information of West Union.
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9. What if I need extra help or advice about my purchase?

If you need any assistance on your purchase, you may click the ONLINE icon for live help. Just fill up the form appeared on the webpage, including your name, email, and your questions, that is OK!
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10. What kind of currency do you accept?

Only USD dollars we accept currently.
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11. Could you give me some suggestions about which I shall buy?

Of course! A piece of Tiffany silver jewelry indeed makes a perfect gift for expressing your emotions and honoring some important moments in life. You can make your decision based on your own taste or likings, your ability to pay, the season and festivals, the relationships between yours, and so on, in fact, there are also many tips or tricks to choose inspired by those articles on our website.
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12. How can I make returns or exchanges?

You can contact us by email �Service.SaleTiffany@gmail.com. As a general rule, articles in saleable condition are accepted to be returned in 7 days or exchanged in 15 days after you receive them, accompanied by a sales receipt. For more information, please check our Change & Return Policies. 13. Things are usually cheaper if they are bought in bulk. Are you? Yes, it’s sure! It will be cheaper if you are a package shopping or buy a lot of ornaments and jewelry and so on.
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13. How to get my refund from SaleTiffany.com?

Once we both reach the consensus of refund, please provide us your PayPal account, so that we can send you money back as soon as possible.
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14. How come I haven’t received my refund yet?

We process all refunds within 24 hours. All refunds are immediate if you paid by PayPal, and you can see them in your account. If you still have problems, a reference number will be offered to you, using which you can contact PayPal and ask them how come they have not credited your account yet.

If you paid by credit card, refunds are not instant. All Visa transactions are processed Monday through Friday, at 12:00am EST. After your refund has been processed by Visa, it will be accepted by your issuing bank, which will then post the refunds to your account. If the funds are still not showing on your credit card more than 5 business days, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.

Our customer service representatives are always ready and eager to serve you. We will work our capacity to offer you assistance in any aspect.
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15. Do you accept cash and check?

Currently, we don't accept cash, check and money order. We only accept major credit cards and PayPal payments.
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16. Can I get a sales invoice?

Yes, you can request this from our customer service and we are glad to email you a copy of the service. You can use this sales invoice for reimbursement by work place.
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Product FAQ
1. Is the Tiffany & Co jewelry 100% sterling silver? What's the definition of sterling silver?

Yes, our Tiffany & Co jewelry pieces, of course, are solid genuine Italian 925 sterling silver items, sometimes genuine 18k gold are included. Sterling silver that used in our Tiffany products is 92.5% pure silver (.925) metal, which is standardized to assure consistent quality among sterling products. Sterling silver is the combination of 92.5% pure silver and 7.5% other alloy, usually copper, for pure silver is too soft to make jewelry, yet the silver combination can achieve the requisite hardness and stability to resist wear and tear, and hold its shape. Sterling silver objects are usually stamped with either the word "Sterling" or ".925".
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2. Is the Tiffany & Co jewelry from SaleTiffany.com genuine? Do they come with original Tiffany & Co Packs?

All our Tiffany & Co products are purchased from Tiffany Hong Kong Distributers; they are absolutely made with genuine sterling silver that can be 100% guaranteed by us, exactly the same as the items in Tiffany New York stores.

All our Tiffany items are stamped by "Tiffany & Co", enclosed with which are an exquisite Tiffany & Co blue box, gift packing, a pouch, a silver care card as well as a gift hand bag.

If you were told by the local jewelers that the Tiffany items you purchased from our website is not genuine sterling silver or the prices are not worth, you can ask for the refund and we are willingly to meet your needs.

All our items will not be covered by tiffany stores warranty, that's why we can sell at such discounted prices, but the items could be cared by local jewelers at very low costs. Our purpose is to offer people Tiffany & Co items with the best prices and no unnecessary charges.

If you are trying to find special Tiffany gifts for some important festivals and holidays or just want to please someone including yourself, our website saletiffany.com is sure to be your Top1 choice in aspects of both prices and quality. You can just look around at many other Tiffany online shops and compare the prices of them.
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3. How can I tell the difference between your genuine sterling silver items and other cheap replicas?

If you have worn silver jewelries before, you can easily distinguish our items from the other cheap replicas by the color, weight and touch. Otherwise a professional jeweler will help.
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4. What should I do if the items were damaged upon receipt?

If this case happens, you should inform us immediately so that we will require these damaged products to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.
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5. Why are your prices so low but with good quality?

Please do not suspect us since we offer a lower price. We are absolutely legal and legitimate. The reasons are listed as follows, just because we are direct agent.

Firstly, we are direct agent. No retail cost pass to our customers and we accomplish this all under one roof (website), without traditional (unnecessary) market costs.

Secondly, all our Tiffany & Co items are purchased from Tiffany Hong Kong stores, but all of them are out of date and duty free.

At last, our purpose is to offer our customers affordable Tiffany style sterling silver items for fantastic gift ideas.
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Collection FAQ

1. How should I store my sterling silver items?

Silver should be kept absolutely dry. Put aside your silver item into the given plastic bag and the blue box when you rarely wear it. If your silver is used frequently, try to protect it from turning dark or yellow due to the exposure to air. Generally, you can store it in a tarnish-proof cloth such as the flannel pouch provided with your silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products.

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2. How do I care for my diamond?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. We suggest that your ring receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, we recommend the occasional use of a nonabrasive cleaner for diamond jewelry. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewelry with stones other than diamonds may need other care.
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3. How do I care for my cultured pearls?

Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. We cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

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4. How can I handle my orchid products that have oxidized finish?

The sterling silver orchid products that have oxidized finish are not coated on the surface. Please avoid using a silver polisher. Please use a dry, clean cloth and avoid scratching.

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5. How can I handle wood products?

Products featuring both wood and sterling silver should be cleaned with a standard polishing cloth. If using a silver polisher, please do not apply it in areas that that have wood or stones. The wood elements are natural and do not have any coating. By repeating to leave it in a dry or humid area, there is a chance that the wood will crack. Please use a pure beeswax polishing compound to maintain the wood.

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